Job title: Technical Customer Success Specialist
Company: CHEQ AI Technologies
Job description:
Job Description:
At CHEQ, we’re proud to be the frontrunners in Go-to-Market Security, delivering peace of mind to over 15,000 clients around the globe. Our mission? To safeguard every facet of marketing, sales, and data operations from bots, fake users, fraud, and cyber threats. With our award-winning cybersecurity technology at the helm, CHEQ provides a comprehensive suite of solutions that covers everything from paid marketing to on-site conversion, data analysis, and beyond.
We’re a dynamic, fast-paced team with a strong presence in Tel-Aviv, New York, and Tokyo. Here, every team member’s contributions make a real difference in our success. And right now, we’re on the lookout for a passionate Customer Success Specialist to join our vibrant crew! If you’re a service-oriented individual with a knack for communication, a thirst for technical knowledge, and a talent for building strong client relationships, we want to hear from you. If you have at least two years of relevant experience, this might be the perfect opportunity for you!
As our new Customer Success Specialist, you will take ownership of a portfolio of clients and leverage your technical, analytical, and communication skills to help them derive maximum value from CHEQ’s award-winning invalid detection solutions. You’ll not just be another voice on the line; you’ll be a trusted advisor and the face of our company for our clients.
What You’ll Do:
- Take charge of your portfolio, ensuring our customers get the value they deserve throughout their journey with us—boosting adoption and fostering growth along the way.
- Guide new customers through the onboarding process, translating their goals into a tailored implementation plan that’s both timely and impactful.
- Be the go-to expert on our products; clients will look to you for insights on how to get the most out of CHEQ’s offerings.
- Dive into data and conduct thorough reviews of customer fraud activity, sharing your findings and insights to empower clients.
- Serve as their problem-solving partner, both independently and in collaboration with other teams, tackling challenges with curiosity and creativity.
- Foster strong relationships with customers through regular communication and engagement, and engage in ongoing account performance planning and reviews.
- Champion customer advocacy by encouraging clients to share their success stories through references, referrals, and case studies.
- Join us in our New York office at least twice a week to collaborate with your teammates.
What We’re Looking For:
- At least 2 years of experience in a client-facing role, either leading or supporting.
- A background in SaaS or AdTech for a similar duration.
- Strong analytical skills and a keen eye for detail; we love self-starters who are willing to dig deep to solve problems and learn in the process.
- Excellent communication skills, both written and verbal, with the ability to present data stories that resonate with diverse audiences.
- Proficiency in Microsoft Excel or business intelligence tools, along with experience in data analysis and reporting. Ability to present your findings to C-level executives is a plus!
- Familiarity with Paid Search and Pay-Per-Click (PPC) advertising platforms, like Google Ads and Google Analytics, is beneficial but not required.
- Experience in measuring and analyzing marketing performance metrics would certainly give you an edge.
- A tech-savvy mindset that embraces continuous learning and adapts easily to new solutions and tools.
- Strong organizational and interpersonal skills that make communication and negotiation a breeze.
- A track record of exceeding objectives, coupled with an intrinsic drive for results.
- A Bachelor’s degree with a technical focus is an advantage.
Compensation:
We offer a competitive salary in the range of $90K-$100K annually. Actual compensation will be tailored to the individual, reflecting a variety of factors such as skills, experience, certifications, and specific work location. This information is shared in accordance with New York City’s salary disclosure law.
If you’re ready to join a team that’s making waves in cybersecurity and make a real difference for our clients, we can’t wait to meet you!
Expected salary: $90000 – 100000 per year
Location: New York City, NY
Job date: Thu, 20 Feb 2025 03:03:52 GMT
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