Job title: Senior Customer Success Manager
Company: MongoDB
Job description:
Join Our Team as a Customer Success Manager at MongoDB
At MongoDB, we believe in the power of creativity and innovation to transform industries and drive success. Our mission? To empower pioneers like you to leverage software and data in ways that can truly make a difference. With our cutting-edge platform, MongoDB Atlas, we provide businesses of every size the tools to modernize their applications, innovate fearlessly, and embrace the future of AI. Available in over 115 regions across major cloud providers like AWS, Google Cloud, and Microsoft Azure, Atlas allows our customers the freedom to build and run applications wherever they need—be it on-premises or across the cloud.
As a rapidly growing company with a community of over 175,000 new developers signing up each month, it’s no surprise that leading organizations like Samsung and Toyota trust us to power their next-generation applications. Now, we’re on the lookout for a passionate Customer Success Manager who thrives in a dynamic environment and is eager to tackle new challenges.
What You’ll Do:
In this role, you’ll become the go-to person for our customers, using your technical know-how and account management experience to guide them through their MongoDB journey. You’ll also lead our account team, collaborating with Sales, Professional Services, Solutions Architects, and more. Your mission? To make our customers successful and help shape the future of our Customer Success program.
You Might Be the Right Fit If You:
- Have 7+ years of experience in Customer Success, Account Management, or a similar customer-focused role.
- Are a fierce advocate for your customers, seeing your role as an extension of their team within MongoDB.
- Have a natural curiosity for technology. While we’ll show you the ropes of MongoDB and databases, a desire to learn about technical concepts will go a long way.
- Thrive in an autonomous role, confidently taking ownership of your customer portfolio and making decisions that influence customer outcomes.
- Possess an entrepreneurial spirit, ready to innovate and build new processes that elevate our service to customers.
- Are a team player who enjoys collaboration, working closely with various internal teams to support our strategic growth customers.
- Have some familiarity with database, cloud, and infrastructure technologies—if you don’t, but are eager to learn, we still want to hear from you!
A Day in Your Life:
You’ll wear many hats every day, but here’s a snapshot of what to expect:
- Serve as a trusted advisor to your customers, sharing MongoDB best practices and helping shape their tech strategies. Whether it’s running training sessions or advising on optimizing their setup, you’ll play a pivotal role.
- Gather insights and feedback from customers to inform our internal teams—your voice will be key in helping us enhance our product and approach.
- Act as a bridge between customers and our product engineering team, advocating for their needs while helping to shape our product roadmap.
- Resolve customer issues with finesse, finding solutions that work for both MongoDB and our clients, whether it’s navigating an outage or brainstorming custom solutions.
- Develop and execute plans to mitigate risks and drive growth across your customer portfolio over the next few quarters.
- Lead executive business reviews for strategic customers, working closely with C-suite leaders to align on objectives and ensure mutual success.
- Contribute to building our Customer Success program by creating best practices and mentoring others within the organization.
- Keep track of customer interactions in systems like Gainsight and Salesforce, providing leadership with insights on customer health and engagement signals.
Why Join Us?
At MongoDB, we’re committed to creating a diverse and supportive workplace. We understand the importance of work-life balance and personal development, which is why we offer a wealth of resources to support our employees—everything from offering employee affinity groups to generous parental leave policies. We want you to thrive both professionally and personally as part of our team!
Ready to make an impact? If you’re passionate about customer success and excited about the opportunity to work with cutting-edge technology, we can’t wait to hear from you!
Accessibility Commitment: We strive to make our application process accessible to everyone. If you need adjustments due to a disability, please let your recruiter know.
Equal Opportunity Employer: MongoDB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don’t tolerate discrimination or harassment of any kind and make all employment decisions regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.
Expected salary:
Location: New York City, NY
Job date: Sat, 15 Feb 2025 08:46:37 GMT
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