Job title: Senior Manager, Customer Success
Company: Anaplan
Job description:
Join Our Team at Anaplan as a Senior Customer Success Manager!
At Anaplan, we’re all about innovation, and our mission is to empower businesses to make informed decisions through our cutting-edge scenario planning and analysis platform. Our focus is simple: we want our customers to stay ahead of the competition and thrive in their markets.
What brings us together as Anaplanners, no matter where we are in the world, is our shared dedication to customer success and our vibrant Winning Culture. Our client roster reads like a who’s who in the Fortune 50—think Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer—over 2,400 global companies trust our top-notch platform.
Our Winning Culture fuels our innovative spirit. We celebrate diversity and embrace different perspectives. Every team member is encouraged to lead, regardless of title, as we strive for ambitious goals and enjoy the victories along the way. Here at Anaplan, we want you to feel inspired, connected, and recognized for your unique contributions; so come be your authentic self with us!
About the Role: Customer Success Senior Manager
We’re on the lookout for a passionate and driven Customer Success Senior Manager based in New York. In this role, you’ll lead a team of 3-5 dedicated professionals while managing a select group of important customers in the Consumer industry.
As a front-line leader, you’ll be reporting directly to the AVP of Customer Success for the Consumer vertical, collaborating closely with other leaders in customer success, sales, professional services, partner alliances, product, support, legal, and operations. Together, you’ll drive favorable customer outcomes and ensure that business performance goals are met.
This position is perfect for someone who’s early in their leadership journey (with less than two years of experience) or a standout individual contributor eager to step up and grow into a people leader.
What You’ll Be Doing:
Your main focus will be executing our overall strategies and delivering key results around customer acquisition, implementation, adoption, and growth. You’ll lead your team in meeting quarterly business targets, honing in on performance metrics like retention rates, contributions of qualified leads, and net new annual contract values (NNACV) to expand our customer base. You’ll also need to provide insightful business forecasts based on these metrics, ensuring accuracy through diligent oversight.
As a Customer Success leader, you’ll wear many hats, including that of a trusted champion for your clients. Building and nurturing senior-level relationships is crucial, and you’ll be expected to operate with a keen understanding of market dynamics, ensuring we align strategies, execute tactically, influence decisions, and strengthen our customer partnerships.
Moreover, you’ll be instrumental in implementing key business excellence programs that guarantee successful Anaplan implementations, ensure customers realize measurable value from their investment, and proactively tackle any risks that arise as business landscapes shift.
Your success will be measured by how well your customers maintain and expand their usage of the Anaplan platform as they transform their operations.
What We’re Looking For:
We seek someone who is genuinely passionate about customer excellence—someone who inspires their team to achieve extraordinary results. You’re the type of person who goes to bed knowing you’ve put in your best effort, dreams about solving customer challenges, and wakes up ready to make a meaningful impact.
You’ll report to the AVP of Customer Success for the Consumer vertical and frequently engage with our VP of Customer Success for the Americas, alongside other senior leaders within the organization.
Skills & Qualifications:
- Track Record of Success: You’ve been a top performer in your previous roles.
- Business Insight: You possess a strong business acumen and can communicate effectively with senior executives.
- Financial Knowledge: You understand finance, accounting, and strategy fundamentals.
- Analytical Mindset: You’re a critical thinker who can adjust priorities swiftly while executing with precision.
- Collaborative Spirit: You value teamwork and are eager to learn from others.
- Leadership Skills: You’re capable of setting clear objectives and inspiring accountability.
- Industry Awareness: You stay informed about market trends.
- Communication Skills: You excel in articulating complex concepts clearly and effectively.
- Results Focused: You aim to exceed expectations and deliver impactful results.
Experience Required:
- A minimum of five years in a SaaS environment in a high-performing individual contributor role, or one to two years in a managerial position.
- A bachelor’s degree in business, finance, marketing, operations, or a related field; an MBA is a bonus.
- A background in customer success, ideally aligned with enterprise performance management (EPM) or leading SaaS solutions.
- Experience negotiating commercial agreements effectively, influencing substantial financial deals.
Travel Requirements:
Some travel (up to 50%) is expected, mostly within your region.
Compensation:
The salary range for this role is $171,000—$232,000 USD.
Our Commitment to Diversity and Inclusion:
At Anaplan, we celebrate diversity and foster an environment where everyone feels respected and valued. We believe that a diverse workforce drives innovation and growth. We invite you to bring your authentic self to work every day!
If you require accommodations during the application or interview process, please reach out to us, and we’ll gladly assist.
A Note on Recruiting Fraud:
Beware—there are fraudulent job offers circulating online claiming to be from Anaplan. We never extend offers without a thorough interview process, and any legitimate communication from us will come from an @anaplan.com email address. If in doubt, please verify the authenticity of any communication with us before taking further action.
Excited to make a difference at Anaplan? We’d love to hear from you!
Expected salary:
Location: New York City, NY
Job date: Sun, 02 Mar 2025 08:34:00 GMT
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