Research Operations & Enablement Manager

Job title: Research Operations & Enablement Manager

Company: Figma

Job description:

Join Us at Figma: Research Operations & Enablement Manager

At Figma, we’re on a mission to make design accessible for everyone, and our team is growing with passionate individuals who share this vision. Figma helps entire product teams design and create outstanding products together—from initial brainstorming to the final touches. Whether it’s bringing together various tools, streamlining workflows, or enhancing collaboration across time zones, we make the design journey smoother, more enjoyable, and inclusive. Because let’s be honest: amazing products aren’t created in isolation—everyone plays a role in the magic, and we’d love for you to be a part of it!

As our family expands, so does the complexity of our user research activities. We’re in search of a Research Operations & Enablement Manager who will help us refine and scale our research practices—allowing our talented researchers to shine by focusing on delivering meaningful insights.

What You’ll Be Up To:

• Optimize Research Operations: You’ll have the key role of creating and managing workflows that streamline participant recruitment, incentive management, and research project tracking—keeping everything running smoothly.

• Support the Team’s Tools: You’ll ensure our research toolkit is in top shape, managing essential tools like Sprig, Great Question, and Snowflake to fit the team’s needs.

• Empower Researchers: By partnering with our research team, you’ll provide operational support so they can concentrate on unearthing impactful insights, while you handle logistics like participant recruitment.

• Cultivate Research Excellence: With your keen eye for detail, you’ll maintain high operational standards through thorough documentation, shared knowledge, and continuous process improvements.

• Manage Budgets and Partnerships: You’ll take ownership of the research operations budget—negotiating with vendors and refining procurement processes to align with our goals.

• Encourage Cross-Functional Collaboration: You’ll collaborate with product, design, and engineering teams to align research efforts with our overall objectives and priorities.

We’d Love to Chat With You If You Have:

• Experience: At least 5 years in research operations, program management, or a related role, ideally within a SaaS or tech environment.

• Participant Recruitment Know-How: A solid track record in sourcing, screening, scheduling, and managing participant databases while ensuring privacy compliance.

• Process Optimization Skills: Experience developing efficient workflows and systems for documentation and knowledge sharing.

• Familiarity with Research Tools: Experience with tools such as User Interviews, Great Question, Sprig, and Snowflake, complemented by vendor management experience.

• Organizational Prowess: Strong skills in managing various stakeholders across teams, including researchers, designers, PMs, and engineers.

• Communication Skills: Ability to craft self-service resources, training materials, and frameworks that empower teams to conduct effective research.

It’s a Plus If You Also Have:

• Budget Management Experience: Hands-on experience managing research budgets, negotiating with vendors, and streamlining procurement processes.

• Mixed-Methods Research Knowledge: An understanding of how research operations can support various methodologies.

• Experience in Growing Organizations: Familiarity with how research operations adapt alongside business evolution.

• Technical Skills: Basic proficiency in SQL, Python, or automation tools to enhance research operations.

• UX Design Insight: Background in UX design or product development, aiding in aligning research operations with business needs.

• Ethical Understanding: Knowledge of research ethics, participant data management, and compliance with regulations like GDPR and CCPA.

Why Join Us?

At Figma, we believe in growing as you go. We value intelligence and curiosity, and we want people who are excited to learn and evolve. So if you’re enthusiastic about this role but your background doesn’t exactly match our checklist, we encourage you to apply anyway! You might be just what we’re looking for.

Compensation and Benefits

If you’re based in our San Francisco or New York hubs, you should know that the annual base salary for this role ranges from $122,000 to $260,000. Of course, your compensation will depend on multiple factors, including your unique qualifications and location. For remote roles, this range is adjusted to fit local markets.

At Figma, we take pride in offering equity to our employees, along with great benefits like health care, a retirement plan with company contributions, generous PTO, family planning support, mental health resources, and more.

Celebrating Diversity

Figma is an equal opportunity employer and we’re committed to fostering diversity within our team. We celebrate unique perspectives and experiences because they enrich our community and enhance our products. We welcome applicants from all backgrounds and identities.

If you require accommodations during the application or interview process due to a disability, just let us know—we’re here to help.

By applying for this role, you agree to our candidate data processing practices.

Excited to make a difference with us? We can’t wait to hear from you!

Expected salary:

Location: New York City, NY – San Francisco, CA

Job date: Thu, 20 Mar 2025 07:41:40 GMT

Apply for the job now!