Job title: Customer Experience Manager
Company: Nutanix
Job description:
Join Our Team at Nutanix: A Unique Opportunity Awaits!
About the Role
Are you someone who thrives on building meaningful relationships and has a knack for enhancing customer experiences? Do you possess a solid technical background and a passion for helping customers succeed? If yes, then we want you on our team! At Nutanix, we value collaboration, technical expertise, and forward-thinking solutions, all while fostering a supportive environment for your career growth.
Meet Your Future Team
When you become part of our Customer Experience team, you’re tapping into a group of dedicated professionals committed to driving the success of our strategic customers through our hybrid multicloud solutions. Our team is more than just a unit; we are a tight-knit group that collaborates and cultivates strong connections with our clients. Our culture is rooted in teamwork, deep technical knowledge, and a desire to be trusted advisors, all aimed at enhancing customer satisfaction and delivering exceptional value.
In this role, you’ll take on the technical aspects of customer management, collaborating closely with customer IT operations, architecture teams, and business leadership. We want you to achieve the Nutanix Certified Expert (NCX) certification within your first year, and don’t worry—we’ll provide all the training you need to get there! This certification demonstrates your ability to design and advocate for Nutanix solutions.
You’ll be reporting to our Regional Customer Experience Leader, who is passionate about building partnerships. We believe that every team member plays a crucial role in helping clients achieve their goals. You’ll primarily work remotely, freeing you from the daily commute while still allowing you to maintain strong engagement with your customers. While some travel will be needed within your region, we aim to keep those trips efficient and focused.
Your Responsibilities
- Build and nurture strong relationships with your assigned customer accounts to ensure they experience success using Nutanix technology.
- Serve as a trusted advisor post-sale for 6-8 key customers, guiding them from initial deployment through to adoption and further expansion.
- Collaborate with internal teams to effectively meet customer needs and maximize resource utilization.
- Understand each customer’s business objectives and technical requirements to provide tailored solutions.
- Work alongside customer architects to ensure their architecture aligns with business aspirations.
- Develop and document personalized Customer Success Plans and track their progress together with your customers.
- Monitor customer satisfaction metrics and proactively tackle any concerns that arise.
- Drive product usage and expansion in customer environments by leveraging your technical expertise.
- Share valuable insights on technology use and best practices to help customers operate more efficiently.
- Collect and relay customer feedback to inform future product development and service improvements.
- Oversee the technical onboarding process for new customers to ensure their objectives are met.
What We’re Looking For
- 8-12 years of experience in customer-focused technical roles, with a proven track record of engaging effectively with mid-senior business and technical audiences.
- Familiarity with architectural frameworks such as ITIL, TOGAF, etc.
- Strong technical foundation in data center technology and virtualization, ideally with a specialty in hybrid multicloud solutions.
- In-depth understanding of large-scale customer operations and industry standards.
- Proven technical credibility via relevant certifications (e.g., VCDX, VCAP, NPX, NCX, ITIL v4, TOGAF).
- Exceptional communication and relationship skills, allowing you to advocate for customer needs while providing constructive insights to internal teams.
- A customer-centric mindset driven by a desire to create positive outcomes and implement effective problem-solving strategies.
Work Environment
This position is primarily remote, allowing you to work effectively without the need for a fixed office space. While you may occasionally need to visit a local office or travel to other locations as needed, we strive to keep travel to a minimum to maintain your connections with both your customers and your team.
Compensation
The expected salary range for this role begins at USD $124,480 and can go up to USD $247,800 per year. Exact pay will depend on individual factors such as your skills, experience, and job-related knowledge. Along with a competitive base salary, the full compensation package may also include bonuses, stock options, and other comprehensive benefits, including a 401(k) plan, various paid time off options, and healthcare benefits.
If you are looking for a place where you can truly make an impact, we want to hear from you! Please note: our application deadline is 40 days from the date of this posting, but we encourage you to apply sooner—positions may close early if filled.
Nutanix is Committed to Diversity
At Nutanix, we celebrate diversity and are dedicated to creating an inclusive environment for all our team members. We welcome qualified candidates regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, marital status, disability status, or other protected statuses. If you need reasonable accommodations during the application process, don’t hesitate to let us know.
Ready to embark on a fulfilling career journey? Join us at Nutanix, where your contributions will help us shape the future of customer experience!
Expected salary: $247800 per year
Location: New York City, NY
Job date: Thu, 06 Feb 2025 23:12:27 GMT
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