Job title: Patient Experience Manager 2
Company: Sodexo
Job description:
Position Summary:
At Sodexo, we’re passionate about enhancing quality of life through our comprehensive services. We’re excited to invite an experienced Patient Experience Manager 2 to join our vibrant team at Jamaica Hospital Medical Center in beautiful Jamaica, NY. This impressive 550-bed facility is dedicated to providing exceptional care, and we’re looking for a skilled manager who shares our commitment to improving patient experiences.
In this pivotal role, you’ll work directly with the Food Service General Manager and lead a dedicated team of about 70 employees in a unionized environment. You’ll play a key part in ensuring our patient services run seamlessly, managing everything from supply ordering to patient rounding and team scheduling.
Key Responsibilities:
As our new Patient Experience Manager 2, you will:
- Dive into patient satisfaction data regularly, uncovering insights and applying new strategies to enhance performance across the board.
- Oversee the operations in patient services, including food production and diet office management.
- Be committed to delivering top-notch service quality and timely deliveries to our patients.
- Act as the bridge between dietitians, nursing managers, and patient units, playing an integral role in initiatives focused on patient safety and overall experience.
- Collaborate with the diet office to resolve any menu-related concerns raised by our patients.
- Conduct daily rounds to engage with patients about their meals and experiences.
- Identify areas for process improvement and oversee the implementation of your ideas.
- Lead training efforts for employees to ensure compliance, safety, sanitation, and excellent customer service.
- Champion the Gold Check Standards and HACCP guidelines.
- Work closely with culinary staff to address customer feedback about food items.
What We Offer:
We believe in rewarding our team members fairly. Compensation varies based on education and relevant experience. At Sodexo, we pride ourselves on offering a robust benefits package that may include:
- Comprehensive health coverage: Medical, Dental, Vision, and Wellness programs
- A supportive 401(k) plan with matching contributions
- Generous Paid Time Off and observance of Company Holidays
- Opportunities for career advancement and a Tuition Reimbursement program
Details about benefits will be provided to you during the onboarding process.
What You Bring:
We’re eager to find someone who:
- Possesses exceptional leadership and communication skills, ensuring high standards and company policies are always upheld.
- Is genuinely passionate about providing a remarkable experience for our patients and customers, embodying the Sodexo CARES values (Compassion, Accountability, Respect, Enthusiasm, and Service).
- Has a solid understanding of nutrition and specialized diets.
- Has experience managing diet offices effectively.
- Brings strong management capabilities, particularly within healthcare settings.
About Us:
At Sodexo, our mission is clear: we strive to create a better everyday life for everyone while fostering growth in the communities we serve. By partnering with our clients, we deliver unforgettable experiences for both customers and employees. Our offerings span food service, catering, facilities management, and integrated solutions worldwide.
You’ll find a workplace that values your individuality. We respect our employees and welcome diverse perspectives; your ideas matter here. We’re dedicated to creating an inclusive environment where everyone feels valued and respected. We embrace equal employment opportunities for individuals regardless of race, color, religion, national origin, sex, age, gender identity, pregnancy, disability, sexual orientation, military status, or any other characteristic protected by law.
If you require assistance with the application process, feel free to reach out.
Qualifications:
- Education: Bachelor’s degree or equivalent experience
- Experience: A minimum of 3 years in a related field
We can’t wait to see how you can contribute to our team and help us make a positive impact on patient experiences at Jamaica Hospital Medical Center!
Expected salary: $62300 – 94270 per year
Location: Jamaica, Queens, NY
Job date: Tue, 11 Feb 2025 06:37:33 GMT
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