Senior Product Manager, Customer Experience

Job title: Senior Product Manager, Customer Experience

Company: Rockstar Games

Job description:

Join Us at Rockstar Games: Shape the Future of Online Experiences!

At Rockstar Games, we’re all about crafting unforgettable entertainment experiences. If you’re passionate about creativity and innovation, you might just be the perfect fit for our dynamic team. Here, you’ll get the chance to dive into exciting, large-scale projects alongside some of the brightest minds in the industry—all within a welcoming and inspiring environment that values collaboration and growth.

We’re on the lookout for dedicated product management professionals to steer our Online Services product teams. This role is pivotal, as you’ll help maintain Rockstar’s online platform across games and web, engaging with millions of players around the globe. Your mission? To develop and execute a compelling vision for our account management platform that emphasizes account security, data privacy, administration, and customer support.

This is a full-time position based at our vibrant headquarters in Downtown Manhattan, NYC.

What We’re All About:

• The Online Services team at Rockstar is a dedicated group of innovators committed to enhancing the technology that underpins our games and ensures exceptional player experiences.
• Our Customer Experience Product Management team is focused on developing technical solutions and tools that elevate the player journey, making it smoother for our players and customer support teams alike.
• We pride ourselves on delivering 24/7 support for our global community of players.

Your Role:

• User Understanding: Get to know our players! You’ll identify their account management and privacy needs and develop tools to support our customer service teams worldwide.
• Strategic Thinking: Use data to create compelling justifications for platform decisions and gain buy-in from leadership and other stakeholders on your exciting vision.
• Building Platforms: Develop user interfaces and tools that empower administrators to oversee accounts and game data efficiently and at scale.
• Risk Assessment: Team up with security experts to spot and mitigate potential threats to account security, including automated attacks and social engineering.
• Detail-Oriented: Craft comprehensive specifications, visuals, and documents that clearly define your project’s scope, feasibility, and required efforts.
• Insight Generation: Design and track key performance indicators, using data insights to steer product performance and influence future priorities.

What You Bring to the Table:

• 10+ years in technology product management, with hands-on experience in launching large-scale, user-driven products.
• Significant experience with global account management systems, especially in implementing security measures and data privacy solutions.
• Proficiency in SQL, data analysis, and user research methodologies that inform product development and prioritization.

Skills and Qualities We Value:

• Strong foundation in policies related to privacy, trust, safety, and security.
• Experience collaborating with engineering, security, and operations teams to shape technology decisions and product requirements.
• Proven track record of designing scalable, reliable, and available 24/7 solutions.
• Excellent communication skills, effectively engaging with teams and leadership to keep everyone informed about product status and features.

Bonus Points if You Have:

(These aren’t required, but they’d definitely make your application stand out!)

• A deep understanding of account management solutions, especially within the consumer technology, entertainment, or AAA gaming sectors.
• Experience in the AAA games industry.
• Familiarity with cybersecurity tools like Splunk, Crowdstrike, or similar.
• Competence with analytical and visualization tools such as Figma, Snowflake, or Tableau.
• A knack for project management methodologies and process enhancement.
• A passion for gaming, especially Rockstar titles.
• A degree in computer science or equivalent experience.

Ready to Apply?

If you think you have what it takes to join our team, please send in your resume and a cover letter that showcases how your skills align with our needs. If your application stands out, a Rockstar recruiter will reach out to guide you through the next steps.

At Rockstar, we’re committed to fostering an inclusive workspace where everyone feels respected and valued. We welcome applicants from all backgrounds and walks of life, and we’re happy to provide reasonable accommodations during the recruitment process for those who need them.

Compensation:

The expected salary range for this position in New York State (including NYC) starts at $122,600 and can go up to $163,400 per year. Keep in mind that this is a starting point, and the actual offer will depend on various factors, including your experience and expertise. Our compensation package also includes potential bonuses, equity awards, and comprehensive benefits.

We can’t wait to hear from you!

Expected salary: $122600 – 163400 per year

Location: Manhattan, NY

Job date: Sun, 02 Mar 2025 05:07:41 GMT

Apply for the job now!